In elevators, basements, and deep inside buildings, retransmissions increase, speed drops, and eventually the connection drops.
Why Moving into a place with weak signal → Effect More radio retransmissions, lower speed, momentary dropouts → On screen Jitter and loss cause stutter and teleporting, and eventually a disconnect
Primary owner External (External) · Also Game team (Client development)
Game team action items
Polish the reconnect flow, show network quality.
External action items
Tell players the problem happens in places with weak signal (elevators, basements, deep inside buildings).
On the graph
Outliers only · RTT and loss (per mobile player)
Where to look
Check where the player was when the disconnect was reported (elevator, basement, inside a building) and the phone’s signal indicator, and compare by repeating the same actions where the signal is good
Confirmed if
RTT and loss rise and the connection drops only where the signal is weak, and it goes away after moving to a place with good signal
Ruled out if
Same even with good signal: the ISP segment or the server side